Use of our service constitutes the acceptance of our TOS, AUP and
"RVH", "We", "Us", "Our" refer to Real Value Hosting
whose online presence is at http://www.realvaluehosting.com while
"You", "your", "client", "customer" refer to any party that uses
Money-back Guarantee (contact email: [email protected])
We offer Conditional 30-day money back guarantee. Condition is a
demonstrated failure on our part to provide the service you signed
up for. We do not offer an "unconditional" money back guarantee.
to prevent spammers from entering our system. You must request your
claim at least 7 days before the end of the first month. This excludes
any overage charges like bandwidth, add-on charges like IPs and
Setup charges. In case you have violated our AUP you are not entitled
for this guarantee.
Billing Policy (contact email: [email protected])
Recurring charges will occur at the beginning of each service cycle(e.g.
monthly)automatically and One time charges like Setup fees at the
commencement of service, unless otherwise agreed upon. All transactions
are handled by plimus.com for us. All transactions are in US dollars
even though may be displayed in other currencies. If you exceed
resources like space and bandwidth allocated to you, you will be
charged for the additional usage; alternatively you can choose to
upgrade to the next plan.
Refund Policy (contact email: [email protected])
You will be refunded 100% of your payments excluding overage charges
like bandwidth, add-on charges like IPs and Setup charges within
the first month of our service if you request it (see Money back
Guarantee. above). However violation of our AUP will deprive you
of that. After the first month, contracts with a billing cycle of
more than one month will be refunded after deducting for the period
you actually used your service. E.g. if your contract is $30 quarterly
and you request a refund after two months of that cycle you will
receive (30-20)=$10 .Again no refunds are issued for Setup charges,
Add-on charges and overage charges. You are completely deprived
of any sort of refund in case of violation of AUP. After money back
guarantee. Period (first month) monthly payments are non-refundable;
you can however choose to cancel your account at any time. You must
email [email protected]
for claiming refunds atleast 7 days before the end of current billing
cycle. Some purchases that cannot be refunded are; Setup Charges,
Domain Registration, Add-on purchases, Overuse charges, SSL certificates
Service Cancellation (contact email: [email protected])
You can choose to cancel our service at any moment. You must email
for Account cancellation for cancellation. We reserve the right
to cancel service at any time. This will in most cases due to violation
of AUP and will be preceded by a warning, however may be immediate
in case severe offense.
If the client requests cancellation, their account will be terminated
immediately unless they specifically state they wish the account
to be cancelled at the end of the current billing cycle. If the
client specifies immediate account termination or fails to define
when the account should be cancelled, we reserves the right to terminate
service without notice.
Non-payment (contact email: [email protected])
Failure to pay the amount due in full within one week of due date
will result in suspension of the account and failure to do so within
2 weeks from due date will result in termination in the account,
unless otherwise agreed upon.
Backups and Data Loss (contact email: [email protected])
Your use of the Services is at your sole risk. the Company does not maintain backups of dedicated accounts or the Services purchased by you. You should not rely on the Company for backup. It is solely your responsibility to maintain backups. the Company is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on the Company's servers..
Refusal of Service (contact email: [email protected])
We reserve the right to refuse or cancel service at our sole discretion
but not prohibited by Law.
Our servers in most cases boast a 100% uptime. However if our uptime
falls below 99.9% due to a fault at our end and not due to an action
of the client or "acts of God", and you bring that to our notice
within 3 days of occurrence we will refund an equivalent of 2xdowntime
subject to a maximum of your recurring service charge. Scheduled
downtime for maintenance is not regarded as downtime.
Restrictions of Support
We will make every effort to offer support information for configuring
and maintaining popular web software to use our service. However
we can in no way specifically test every piece of software that
could conceivably be utilized with our systems, only provide general
system-related information. The offer of any particular service
does not constitute an obligation on our part to tutor the necessary
skills to utilize that service, only to provide system-specific
Disclaimer (contact email: [email protected])
We use industry standard hardware, software and connections at our
end. While we make every possible effort to offer you the highest
level of service, RVH will not be responsible for any damages
your business may suffer including but not limited to special, incidental,
consequential or other damages. RVH makes no warranties of any kind,
expressed or implied for services we provide. RVH disclaims any
warranty or merchantability or fitness for particular purpose. This
includes loss of data resulting from delays, non-deliveries, wrong
delivery, and any or all service interruptions. You agree to use
all RVH services at your own risk. Customer agrees that it
shall defend, indemnify and hold Real Value Hosting
harmless from any and all demands, liabilities, losses, costs and
claims, including reasonable attorneyï¿½s fees asserted against us
that may arise from any service provided or agreed to be provided
by us. Some states or other jurisdictions do not allow the exclusion
of implied warranties, so the above exclusions may not apply to
you. You may also have other rights that vary from state to state
and jurisdiction to jurisdiction. If for any reason a court of competent
jurisdiction finds any portion of this TOS to be unenforceable,
the remainder will continue in full force and effect. This TOS together
"You" and "Us" with respect to the subject matter hereof and supersede
and replace all prior or contemporaneous agreements, written or
oral, regarding such subject matter.
All disputes are subject to exclusive jurisdiction of Delhi Courts only.
Real Value Hosting reserves the right to revise its
policies at any time without prior notice. All clients old and new
at our site.