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Terms of Services (TOS)


Use of our service constitutes the acceptance of our TOS, AUP and Privacy Policy. Herein "RVH", "Real Value Hosting", "RVH", "We", "Us", "Our" refer to Real Value Hosting whose online presence is at http://www.realvaluehosting.com while "You", "your", "client", "customer" refer to any party that uses our service.

Money-back Guarantee (contact email: [email protected])
We offer Conditional 30-day money back guarantee. Condition is a demonstrated failure on our part to provide the service you signed up for. We do not offer an "unconditional" money back guarantee. to prevent spammers from entering our system. You must request your claim at least 7 days before the end of the first month. This excludes any overage charges like bandwidth, add-on charges like IPs and Setup charges. In case you have violated our AUP you are not entitled for this guarantee.

Billing Policy (contact email: [email protected])
Recurring charges will occur at the beginning of each service cycle(e.g. monthly)automatically and One time charges like Setup fees at the commencement of service, unless otherwise agreed upon. All transactions are handled by plimus.com for us. All transactions are in US dollars even though may be displayed in other currencies. If you exceed resources like space and bandwidth allocated to you, you will be charged for the additional usage; alternatively you can choose to upgrade to the next plan.

Refund Policy (contact email: [email protected])
You will be refunded 100% of your payments excluding overage charges like bandwidth, add-on charges like IPs and Setup charges within the first month of our service if you request it (see Money back Guarantee. above). However violation of our AUP will deprive you of that. After the first month, contracts with a billing cycle of more than one month will be refunded after deducting for the period you actually used your service. E.g. if your contract is $30 quarterly and you request a refund after two months of that cycle you will receive (30-20)=$10 .Again no refunds are issued for Setup charges, Add-on charges and overage charges. You are completely deprived of any sort of refund in case of violation of AUP. After money back guarantee. Period (first month) monthly payments are non-refundable; you can however choose to cancel your account at any time. You must email [email protected] for claiming refunds atleast 7 days before the end of current billing cycle. Some purchases that cannot be refunded are; Setup Charges, Domain Registration, Add-on purchases, Overuse charges, SSL certificates

Service Cancellation (contact email: [email protected])
You can choose to cancel our service at any moment. You must email [email protected] for Account cancellation for cancellation. We reserve the right to cancel service at any time. This will in most cases due to violation of AUP and will be preceded by a warning, however may be immediate in case severe offense.

If the client requests cancellation, their account will be terminated immediately unless they specifically state they wish the account to be cancelled at the end of the current billing cycle. If the client specifies immediate account termination or fails to define when the account should be cancelled, we reserves the right to terminate service without notice.

Non-payment (contact email: [email protected])
Failure to pay the amount due in full within one week of due date will result in suspension of the account and failure to do so within 2 weeks from due date will result in termination in the account, unless otherwise agreed upon.

Refusal of Service (contact email: [email protected])
We reserve the right to refuse or cancel service at our sole discretion but not prohibited by Law.

Uptime Guarantee
Our servers in most cases boast a 100% uptime. However if our uptime falls below 99.9% due to a fault at our end and not due to an action of the client or "acts of God", and you bring that to our notice within 3 days of occurrence we will refund an equivalent of 2xdowntime subject to a maximum of your recurring service charge. Scheduled downtime for maintenance is not regarded as downtime.

Restrictions of Support
We will make every effort to offer support information for configuring and maintaining popular web software to use our service. However we can in no way specifically test every piece of software that could conceivably be utilized with our systems, only provide general system-related information. The offer of any particular service does not constitute an obligation on our part to tutor the necessary skills to utilize that service, only to provide system-specific information.

Disclaimer (contact email: [email protected])
We use industry standard hardware, software and connections at our end. While we make every possible effort to offer you the highest level of service, RVH will not be responsible for any damages your business may suffer including but not limited to special, incidental, consequential or other damages. RVH makes no warranties of any kind, expressed or implied for services we provide. RVH disclaims any warranty or merchantability or fitness for particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any or all service interruptions. You agree to use all RVH services at your own risk. Customer agrees that it shall defend, indemnify and hold Real Value Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against us that may arise from any service provided or agreed to be provided by us. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. If for any reason a court of competent jurisdiction finds any portion of this TOS to be unenforceable, the remainder will continue in full force and effect. This TOS together with AUP and Privacy Policy constitute the entire agreement between "You" and "Us" with respect to the subject matter hereof and supersede and replace all prior or contemporaneous agreements, written or oral, regarding such subject matter.

All disputes are subject to exclusive jurisdiction of Delhi Courts only.

Real Value Hosting reserves the right to revise its policies at any time without prior notice. All clients old and new abide by the latest version of AUP, TOS and Privacy Policy maintained at our site.




 

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